Returns

Returns & Exchanges Policy

We offer a simple, no hassle 7 Day Money Back Guarantee after receiving the parcel! All items must be unworn and in original condition.

If you are not 100% satisfied with your purchase please contact us to arrange a return.

Please note return postage costs will apply.


International Returns

Please follow the above steps. Please note return postage costs will apply and we recommend using a trackable service.

Delivery costs are non-refundable.

On your parcel please state ‘Return of Goods’ on the customs declaration form provided by the local post office or the courier you choose as customs costs are not included.


Exchanges

If you would like to exchange an item, please buy the item again in the required size/colour and return the original for a refund.

We can exchange items of the same price. If you would like a different item at a higher price, the cost of the difference will apply.

Postage costs will apply to send the exchange and we shall send an invoice.

As our items are updated regularly, unfortunately we are unable to hold styles or sizes for you and can only exchange subject to availablilty.


Why are the returns not free postage?

In order to provide free postage for returns, we would need to increase the overall prices to cover the postage costs for only a few who return.

Instead we aim to provide excellent products at competitive prices for everyone!


How long will it take to process my refund?

We aim to process refund within 3-5 working days after receiving the returned item. If you have not received your refund please contact us at contact@naomishu.com


Faulty/Incorrect Items

If you have received an incorrect or faulty item please contact us at contact@naomishu.com and we will do everything we can to help and resolve the issue.

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